Frequently asked questions
What are your hours of operation?
Monday-Thursday 10:00am-4:30pm EST
What is your turn around time?
-Turn around time for graphic design is up to 14-21 business days.
What is the refund policy?
To make sure that the designer is compensated for their time, and commitment all retainers and fees are non-refundable. There are 2 allowed revisions per client to be sure that we will provide each client the design they envision, and make sure each client is happy with their design.
Can I schedule a phone consultation?
Yes you may schedule a phone consulation with us for your branding. We do charge a fee for consultations, additional details are on our consultations page.
How many drafts and revisions are offered?
The designer allows two revisions for each project.
Communication (Can I send you a dm instead?)
To prevent hearsay and protect both the client and the designer; all communication must be via email ONLY.
What formats I receive? (logos, flyers, etc)
Each client will receive a .png file which is great for transparent backgrounds/watermarking, a .jpg file, and a .PSD or .Ai file which is used for printing on a larger scale (i.e; banners, t-shirts, etc.)
Do I have ownership rights?
Each client has full ownership rights of their designs.
Can I get a custom design without consulting first?
Each client must schedule a consultation with the designer first to have a clear full understand of their vision for their design.
What does my revision consist of?
Revisions for logos are minor changes to color or removal of an item. If you would like a new request that was not included in the original design agreement, there will be an additional fee.
What do I need to have a custom website?
To be sure that your website looks absolutely great, there is necessary content that is required before the designer can start on any custom website design (photos, text, etc). All photos must be professional. Please do not send screenshots that will need cropping/editing. Also, all text must be prepared in a Word document (i.e; Microsoft word or google docs). Be sure to make sure that there are no grammatical errors before emailing to the designer.
I don't have professional photos, what do I do?
NO WORRIES! If you don't have any professional photos, that is ok! GH Designs may provide you photgraphy options for any additional fee. Please email email@example.com for more inquiries.
I would like a custom website. What is the process?
First each client must schedule a consultation. During the consulation, the designer will send you a questionnaire that will go over your design expectations, and your brand details. It is very essential to answer all questions in the questionnaire with detail so the designer can be sure to create the layout you vision. After contract has been signed and payment has been made, the turn around time for each website is 4-8 weeks.
What is a domain name?
A domain name is your website name (i.e; www.glamhausdesigns.com). A domain name is the adress where internet users can access your website.
Will I be able to maintain my website?
Yes, we are absolutely sure that each website is build on platforms where our clients can easily make their own edits, and changes like adding new products or photos.
Can GH Designs maintain my website instead?
Yes if you would like us to manage your site, you can hire us to do so. We offer a maintenance package for clients who would like to make sure their website is readily updated and welcoming to keep customers returning for more!
Do I have the option to pay a deposit payment plan?
Yes, we allow payment plans and/or deposit options for designs $500+. Which will allow you to make a deposit, or use a payment plan to pay a retainer and then make payment as scheduled in the signed agreement.